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Customer Reviews
PATHELEN FLOWER & GIFT SHOP
Local Shelbyville, KY florist
Average Customer Rating: 4.8 of 5 stars. (102 reviews)
Date: Oct 18, 2017
Name:

State/Province: KY

The arrangement exceeded my expectations! Wonderful to work with! Highly recommend, always thoughtful and professional services! I will add, Lori always does a beautiful job staying current, modern and cutting edge on her arrangements!
Lori's Reply:
Date: Oct 18, 2017, 4:12 pm

Thank you so much for the great review!!! I am so glad we have done well for you Louise.
Date: Aug 09, 2017
Name:

State/Province: KY

Thanks for sending the flower arrangement to the funeral home. I saw it there. It was beautiful.
LORI's Reply:
Date: Aug 10, 2017, 8:22 am

Thank you so much!!! Glad you were pleased.
Date: Aug 08, 2017
Name:

State/Province: KY

You guys are absolutely great and do a fantastic job on your arrangements for me.. thank you so much
LORI's Reply:
Date: Aug 09, 2017, 9:38 am

Thank you so much. Glad we can help.
Date: Jul 27, 2017
Name:

State/Province: KY

It arrived promptly and was enjoyed by the recipient.
Lori's Reply:
Date: Jul 27, 2017, 7:49 am

Thank you so much for the review. I am so glad you were pleased, as well as the recipient. Thank you for your business, it is greatly appreciated.
Date: Jul 12, 2017
Name:

State/Province: WA

Great customer service. Your delivery guy went out of his way to deliver the flowers, even when my Mom wasn't home, and left them on the back porch for my Mom to see when she returned. Great care by your team. My Mom loved the flowers. Thank you!
Lori's Reply:
Date: Jul 12, 2017, 6:43 pm

Thank you for the review. We pride ourselves on our customer service and quality. I am glad we have always been able to take care of your orders for your Mom. I will make sure Rick knows you appreciated his help.
Date: Jun 05, 2017
Name:

State/Province: KY

Amazing arrangemnt! Fresh and beautiful! Lori and her staff do amazing work!!
Lori's Reply:
Date: Jun 06, 2017, 9:18 am

Thank you Casey!!! You are an amazing friend and customer!!
Date: May 26, 2017
Name:

State/Province: IN

Great job! Had my order delivered even more quickly than I expected.
Lori's Reply:
Date: May 26, 2017, 10:51 am

Thank you, glad we were able to get your order taken care of for you!!
Date: May 15, 2017
Name:

State/Province: KY

Beautiful plant.
LORI's Reply:
Date: May 15, 2017, 7:08 am

Thank you!! We appreciate your order.
Date: May 14, 2017
Name:

State/Province: AL

Everyone who went to the funeral said that the flowers were lovely. Very appreciative of your service.
Lori's Reply:
Date: May 14, 2017, 7:08 pm

Thank you, so glad you were happy!
Date: Apr 13, 2017
Name:

State/Province: KY

Flowers are absolutely beautiful!!!! The arrangement is stunning!!! Thank you :)
Lori's Reply:
Date: Apr 13, 2017, 6:53 am

Thank you Brittany!! I am so glad you liked them.
Date: Apr 06, 2017
Name:

State/Province: KY

We were very impressed with the bouquets delivered. We were so surprised to see that they looked exactly like the photo from your website. Very impressed.
Lori's Reply:
Date: Apr 06, 2017, 8:58 am

Thank you so much for the review. We are happy you were pleased with the flowers!!
Date: Mar 22, 2017
Name:

State/Province: KY

I was very pleased with the service that I got the flowers were beautiful my wife love them thank you guys very much I will remember you for my next go-round
Lori's Reply:
Date: Mar 22, 2017, 3:59 pm

Thank you for the order. We are so pleased that your wife loved them.
Date: Feb 19, 2017
Name:

State/Province: KY

Thanks for always helping me out with your personal touch and information with every order! Always Blessed for your outstanding services!!! Very Thankful Holly Garcia-Reichert
Date: Feb 19, 2017
Name:

State/Province: KY

recieved this beautiful arrangement on feb 14th it is feb 19th and I have not had to take out any dead flowers the hubby and you's done a great job ty
Date: Nov 29, 2016
Name:

State/Province: TN

Always outstanding!
Lori's Reply:
Date: Nov 29, 2016, 7:07 pm

Anita, thank you so much!!
Date: Nov 18, 2016
Name:

State/Province: KY

I had a brother pass and ordered flowers from you. They were the best arrangement I have seen in a long time so when my mother had a birthday not long afterwards you were my first choice. Keep up the great work and thank you for the job you do.
Lori's Reply:
Date: Nov 18, 2016, 6:23 am

Thank you so much. I am so glad you have been pleased with what we do for you and your family. Our condolences for the loss of your brother and hoping your mom is doing ok.
Date: Oct 07, 2016
Name:

State/Province: KY

I was apprehensive at first to use the website but it was easy and deliver was made to the funeral home at the right time. No problems.
Lori's Reply:
Date: Oct 07, 2016, 1:22 pm

Thank you, I am so glad your ordering was easy. We will take care of you anytime!!
Date: Jul 07, 2016
Name:

State/Province: KY

I recently purchased several local gifts from around our community and asked Lori to add a few items from her shop and arrange everything in a nice basket. It was a custom ?gift basket? prepared by Lori and the finished product was awesome. The recipient absolutely loved it and continues to talk about it. Thanks Lori!
Lori's Reply:
Date: Jul 08, 2016, 2:31 pm

Thank you Kris, I am so glad you liked it. It was a pleasure meeting you and hope to see you again.
Date: Jun 29, 2016
Name:

State/Province: WA

Your delivery person provided awesome customer service. He provided a timely update on the first attempt at delivery and the plan to re-deliver. Super friendly and helpful! Great job
Lori's Reply:
Date: Jun 30, 2016, 9:12 am

Thank you so much, I am glad you were pleased!!
Date: Apr 29, 2016
Name:

State/Province: KY

Awesome customer service
Date: Apr 18, 2016
Name:

State/Province: KY

the arrangement that I received was beautiful
Lori's Reply:
Date: Apr 18, 2016, 9:46 am

Thank you!! So glad you liked it.
Date: Mar 09, 2016
Name:

State/Province: IN

The flowers were beautiful! Thank you!
Lori's Reply:
Date: Mar 10, 2016, 10:38 am

Thank you so much, I am glad you were pleased!!
Date: Feb 27, 2016
Name:

State/Province: MI

Pathelen has taken care of me so incredibly well I almost hate to give you less than a 5. Still, what I ordered on line looked like it would have as many roses as carnations but the item delivered had a few roses and mostly carnations. For the price I did expect a bit more. With that said you guys are so good to me and have always been great and I look forward to calling and talking to the family next time. Keep up the good work.
Date: Feb 23, 2016
Name:

State/Province: KY

I was very happy with the order. My friend seemed to be pleased with the flowers and they arrived on time, the day of her birthday, so all was well. Thanks for the fast service and in the future when I ned flowers I will be sure to call "Pathelen" for my flowers...
Lori's Reply:
Date: Feb 24, 2016, 9:32 am

Thank you very much, I am so glad you were pleased.
Date: Feb 03, 2016
Name:

State/Province: KY

The ordering process was seamless, I called for assistance and was helped by a very polite and patient. Notification of flowers delivered is a nice thoughtful service. The flowers looked exactly like the ad. Thank you.
Date: Oct 17, 2015
Name:

State/Province: KY

Pathelen on Dixie are great. Have used them for years and have never been disappointed. Friendly people creating incredible arrangements. Delivery service has always been awesome as well.
Date: May 13, 2015
Name:

State/Province: KY

The flowers were lovely. Most of them are still looking fresh. Thank you for great service.
Date: Apr 14, 2015
Name:

State/Province: KY

Delivery was on time, the arrangement was perfect, and the price was great. Thank you!
Date: Mar 15, 2015
Name:

State/Province: KY

Awesome as always!
Date: Mar 11, 2015
Name:

State/Province: TX

Thank you - great working with you.
Date: Feb 23, 2015
Name:

State/Province: KY

I was very pleased--You have always given the best--I have received and sent and was never disappointed! Thank You for your service!
Date: Feb 10, 2015
Name:

State/Province: IN

The arrangement was perfect. We were very happy with how It looked.
Date: Jan 23, 2015
Name:

State/Province: KY

I did not get to see the actual arrangement, but the picture was beautiful. Thank you for the online service, I could not be there for the services, so the flowers were the best gesture.
Date: Jan 21, 2015
Name:

State/Province: KY

Pathelen NEVER fails, We use them here at Werner all the time for numerous occasions, Friendly and prompt!
Date: Dec 29, 2014
Name:

State/Province: KY

ya'll do a wonderful job!!! love everything you do!!!!
Date: Dec 10, 2014
Name:

State/Province: KY

the flowers were very nice..
Date: Nov 29, 2014
Name:

State/Province: KY

My sister said the flowers were beautiful and smell wonderful.
Date: Oct 21, 2014
Name:

State/Province: KY

Lori created pieces of floral art for my wedding six years ago and worked with my budget. Since becoming a wedding planner - she has yet to disappoint any of the clients I have referred to her capable hands and heart. (ps-I still have my bouquet!)
Date: Oct 19, 2014
Name:

State/Province: KY

I have been dealing with Pathelen for some time now and I have ordered flowers for funeral arrangements, people in the hospital and personal arrangements for my home and I have to say I have never been disappointed in anything I have received. I personally think they are the best shop to a deal with for any of your occasions. They care about their work plus the service they give to their customers. When you need something call them and rest assure it will be wonderful.
Date: Oct 19, 2014
Name:

State/Province: KY

Another review because it meant the most. A friends' mother had past she didn't have the money for flowers upfront. She had went to another shop they wanted their money before they would even talk to her. She called crying and I told to call Pathelen. They did take good care of her. She said they didn't even act like they cared about money just tried to help her in her time of mourning. That has been about 5yrs ago since then I have given their name to anyone I can and so has she. Pathelen is a wonderful, caring company besides doing excellent work.
Date: Oct 19, 2014
Name:

State/Province: KY

Lori did my daughter's wedding in September the flowers were absolutely beautiful. Lori was a jewel to work with I will never order flowers from anyone else
Date: Oct 18, 2014
Name:

State/Province: FL

The family that rec'd the flowers said they were really beautiful and lasted a while. They seemed very pleased, and I was satisfied with the ordering process. I had ordered something else but was quickly informed that item was unavailable; luckily I still had time to order something else.
Date: Oct 16, 2014
Name:

State/Province: IN

Thanks for a beautiful arrangement!
Date: Sep 22, 2014
Name:

State/Province: IN

Thank You so much, the arrangement was Beautiful. Again, Thank You and your staff George & Susan Hinkle
Date: Aug 20, 2014
Name:

State/Province: KY

The arrangement was beautiful. I could not have asked for better. Thanks
Date: Aug 07, 2014
Name:

State/Province: KY

The arrangement was beautiful. I could not have ask for more. Thank You
Date: Mar 01, 2014
Name:

State/Province: FL

I happened to order the exact same arrangement as someone else for a funeral. The staff recognized it and called me immediately and asked if I wanted to change it up a bit. Excellent service!
Date: Feb 27, 2014
Name:

State/Province: KY

You all were great. I will definitely order again.
Date: Feb 27, 2014
Name:

State/Province: KY

If the service wasn't good , I wouldn't be a repeat customer, I'm a repeat customer. A very particular one. Great company , great service!
Date: Aug 02, 2013
Name:

State/Province: AR

Using the website was very easy, delivery was prompt, and most importantly the family said the arrangement was beautiful. :)
Date: Aug 01, 2013
Name:

State/Province: WA

my friends said the bouquet was gorgeous. Thanks so much!
Date: May 29, 2013
Name:

State/Province: KY

I met Lori about 15years ago when another local florist completely messed up my wedding flowers. I have used her ever since. The personal service and quality you get from Pathelen can not be beat!!! They never disappoint!!
Date: May 13, 2013
Name:

State/Province: KY

This is the most beautiful flower arrangement I have ever received.
Date: May 07, 2013
Name:

State/Province: KY

I placed an order for a funeral arrangement and was very vague with the description of what I wanted. The arrangement turned out perfect, it was absolutely gorgeous! Thanks so much!
Date: Mar 12, 2013
Name:

State/Province: KY

Beautiful flowers affordably priced!
Date: Feb 23, 2013
Name:

State/Province: KY

My floral arrangement was blue and white and it was BEAUTIFUL!!! Thank you very much!
Date: Feb 17, 2013
Name:

State/Province: KY

Beautiful valentines arrangement!
Date: Jan 28, 2013
Name:

State/Province: KY

The flower arrangement was gorgeous. Thanks you for the timely delivery and friendly professional service. We are extremely pleased.
Date: Dec 15, 2012
Name:

State/Province: KY

I had ordered a bouquet of flowers for a funeral,it had beautiful flowers in it that were out of season. No One else in Shelbyville had them. Pathelen went the extra mile to make sure that my order was exactly what I ordered. Thank you so much!
Date: Dec 05, 2012
Name:

State/Province: OH

I ordered flowers for my sister-in-law. The centerpiece was beautiful. I did everything online and the ordering process was seamless. Next year I will be ordering the Thanksgiving centerpieces from Pathelen.
Date: Dec 01, 2012
Name:

State/Province: KY

this order was beautiful..I didn't see it but my brother did and he was very pleased. (My very 1st order from Pat's was a wrist corsage on '69 when she was in her house in V/S...my mother-in-law to be ordered it for a dance we were going to...still have the pix (they lasted longer than the marriage) Have continued to order periodically from Pat's--always satisfied....thanks....by the ways, for my 10th anniversary, I received yellow roses in a glass ball which I have put away...
Date: Nov 29, 2012
Name:

State/Province: MA

Your representative contacted me and followed up with suggestions when what I had ordered wasn't going to be possible. I heard from my aunt, whose mother-in-law had passed, that the arrangement was particularly beautiful.
Date: Nov 07, 2012
Name:

State/Province: KY

Date: Oct 29, 2012
Name:

State/Province: KY

The arrangement was lovely, the service prompt, and Lori is a wonderful friend to our community!
Date: Oct 17, 2012
Name:

State/Province: KY

Date: Sep 18, 2012
Name:

State/Province: KY

Date: Aug 24, 2012
Name:

State/Province: KY

Flowers were amazing! Fast delivery and great price
Date: Jul 31, 2012
Name:

State/Province: KY

Very happy with the arrangement, it looked just like what I ahd ordered. I was happy with the ordering process and the timely delivery.
Date: Jul 10, 2012
Name:

State/Province: SC

I ordered flowers for my husband's grandmothers funeral that I was unable to attend. I heard they were absolutely beautiful and arrived just hours after I placed my order online. A bit pricey but I'm happy the family enjoyed them.
Date: Jun 30, 2012
Name:

State/Province: IN

Recipient was very pleased with the flower arrangement that she received. I truly appreciated having the opportunity for same day quick order and delivery!
Date: Mar 19, 2012
Name:

State/Province: FL

Date: Feb 22, 2012
Name:

State/Province: MS

Date: Feb 17, 2012
Name:

State/Province: KY

Top rate service, extremely helpful, they make the most impossible situation possible!! Highly recommend Pathelen to my friends and family!!
Date: Feb 14, 2012
Name:

State/Province: KY

You were great evemn chnging the delivery date. Thank you,
Date: Feb 09, 2012
Name:

State/Province: KY

I have used Pathelen for several years. Lori helps and gives you ideas no matter what the occasion. Her and staff have excellent customer service. Lori's work and touch of class are awesome. Would reommend her florist to anyone.
Date: Feb 08, 2012
Name:

State/Province: KY

The flowers you delivered were absolutely beautiful! Thank you so much for a job well done!
Date: Jan 18, 2012
Name:

State/Province: KY

Date: Jan 11, 2012
Name:

State/Province: KY

Those of you who may know me will not be surprised with my praises of Pathelen Flower and Gift Shop in Shelbyville. Lori and her staff have in the past and continue to go above and beyond what is expected of them in order to make sure that every item the sell or produce is absolutely top notch. I have been using this florist every since they opened in Shelbyville, and quite honestly I can NOT imagine going elsewhwere! Good job Lori and Staff!!!!
Date: Dec 01, 2011
Name:

State/Province: KY

I was not able to locate it at the funeral home; therefore, I was unable to view the final product. Although, it was a very convenient website when ordering on-line, purchase and checkout was very user friendly, and the emails were very helpful in confirming the purchase was made and delivered. Thank you.
Date: Oct 28, 2011
Name:

State/Province: KY

Date: Oct 18, 2011
Name:

State/Province: KY

I did not make it to the funeral home to see the arrangement in person.I just hope it was as pretty as it showed online, other than that it was a very easy transaction. :)
Date: Sep 28, 2011
Name:

State/Province: KY

Great job!! Thanks for the arrangement and the accuracy with the delivery.
Date: Sep 13, 2011
Name:

State/Province: KY

You all did a fantastic job! The receipient loved the flowers! Your service went above and beyond! I forgot to "sign" the card and they called me and asked if I would like too, they are superb!
Date: Aug 22, 2011
Name:

State/Province: KY

Date: Aug 06, 2011
Name:

State/Province: KY

I have used Pathelen for several years. Lori is fantastic to work with and provides excellent customer service. Pathelen is the only florist I use no matter what the need.
Date: Jul 26, 2011
Name:

State/Province: KY

I received a gift basket and it was wonderful. Something different than flowers of things I will use. Thanks!
Date: May 21, 2011
Name:

State/Province: MO

AFAIC that's the best anwesr so far!
Date: Mar 30, 2011
Name:

State/Province: KY

Just want to say thank you !! you all did a AWESOME job on the white flowers for my Uncle's funeral!! they were BEAUTIFUL..It was my first time using you but wont be the last!! Great customer service!
Date: Mar 15, 2011
Name:

State/Province: KY

No matter how soon you need something, Lori is always willing to help and always does a fabulous job!!! We are so lucky to have such a great business in our community!
Date: Feb 28, 2011
Name:

State/Province: KY

Arrangement was beyond beautiful! You all did a great job!
Date: Mar 27, 2010
Name:

State/Province: KY

Service, selection, friendly and professional, flexible and affordable. We were so pleased to have chosen the Shelbyville Pathelen Florist for our wedding and reception.
Date: Aug 09, 2006
Name:

State/Province: KY

I have walked into Pathelen of Shelbyville many times and she always was there with open arms walking me around the shop helping me make up my mind. If you want something special she'll make ways of meeting your needs & any idea you have. Thanks always, I shall see you again real soon!
Date: Dec 30, 2005
Name:

State/Province: KY

great job and very nice and helpful
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PATHELEN FLOWER & GIFT SHOP
1038 Main Street
Shelbyville, KY. 40065
Local: (502) 647-9000

All prices shown in US dollars



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